Gil393 damaged audio due to shipping is just no fun.. I had some large horns shipped recently, almost as big as my M19's went to the depot for pick up, and the boxes that were on the pallets, had road scars. Dont know how this stuff happens... I was lucky, the company I choose packs and ships antiques. But still these large and small shipping companies treat shipments not very well.. All I can envision is an overworked, underpayed workforce, that is perpetually pissed off... Sorry for your loss, I am sure you can work it out with the seller... Good luck!!!!